Center for the Management of Medical Technology

KNOWLEDGE MANAGEMENT: CONCEPTS AND CASES
by:

ELIE GEISLER and NILMINI WICKRAMASINGHE

Illinois Institute of Technology

M.E. SHARPE, Inc. PUBLISHERS

FORTHCOMING 2006

CONTENTS

PART I: FUNDAMENTALS OF THE KNOWLEDGE-

BASED ENTERPRISE

Chapter 1: What is KM? Evolution of Knowledge management;

what constitutes intellectual or knowledge-based

assets?

Chapter 2: Challenges and benefits in the implementation and

use of KMS

Chapter 3: Fundamental concepts in the implementation and

use of KMS: transforming information into

knowledge; making the implementation successful;

drivers of KMS in organizations

Chapter 4: Impacts of KM and KMS on organizations: the

creation of knowledge-based enterprises; the

knowledge economy and beyond.

PART II: CASES OF THE IMPLEMENTATION OF

KNOWLEDGE MANAGEMENT SYSTEMS

Case 1: Knowledge and Strategy: the implementation of a KMS

in a global corporation

Case 2: The complexity of knowledge management: how a

government agency is trying to cope with the

introduction of a knowledge management system

Case 3: Adoption and adaptation of a knowledge management

system: experience of a major service company

Case 4: International dimensions of knowledge management:

how a consulting company implemented a KMS across

cultures, organizations and countries

Case 5: The learning organization: implementing a KMS in a

high technology company

Case 6: Generating business value from knowledge

management: the case of a large manufacturing

company

Case 7: The metrics of knowledge management

Case 8: Integrating the KMS in the organization: the case of a

major failure

GLOSSARY

SELECTED BIBLIOGRAPHY

INDEX